These terms form the agreement between you (the participant) and Zelvoo Academy, a programme run by Zelvoo, Accra, Ghana. By ticking the box on the enrolment form you confirm you have read and accept them.
1. Programmes and fees
| Programme | Duration | Fee |
| One-on-One + Mentorship | 5 months | GH₵400 |
| Training + Digital Marketing + Mentorship | 3 months | GH₵280 |
- Fees are one-time, per person, and cover all sessions and course materials for your programme. They do not cover transport, meals, data or equipment.
- Fees are fixed at the time you enrol and will not increase for your cohort.
2. Enrolment and payment
- Completing the form reserves a seat for 48 hours. Your seat is confirmed only when full payment is received and verified.
- You can pay online through Paystack (Mobile Money or card) or by MoMo transfer to the Academy number shown at checkout. Transfers must use your payment reference so they can be matched to you.
- If payment is not received within 48 hours, the reservation lapses and the seat may be released. You can enrol again if seats remain.
- Seats are limited and offered in the order payments are confirmed.
- You will receive a confirmation by email or WhatsApp once payment is verified. Keep your payment reference as your receipt.
3. Schedule and venue
- Sessions run in person on weekends, on the day you choose (Saturday or Sunday), starting October 2026. One-on-One + Mentorship runs to March 2027. Training + Digital Marketing + Mentorship runs to January 2027.
- There are no sessions in December. There are also no sessions on the New Year weekend (2 and 3 January 2027), the Independence Day weekend (6 and 7 March 2027) or the Easter weekend (27 and 28 March 2027).
- Every session lasts one hour, from 6:00pm to 7:00pm. The venue in Accra is shared on confirmation.
- The Academy may change a date, time, venue or facilitator for reasons such as public holidays, safety, weather or facilitator availability. We will give at least 72 hours' notice except in an emergency, and any cancelled session will be rescheduled.
- You may ask to switch between Saturday and Sunday once, subject to space on the other day.
4. Attendance and missed sessions
- Sessions are one hour, so please arrive by 5:50pm. Late arrivals should join quietly and will not receive extra time.
- Group classes that you miss cannot be repeated individually. Slides, templates and assignments for the session will be shared with you.
- One-on-one sessions can be rescheduled with at least 48 hours' notice, up to two times across the programme. A one-on-one session missed without 48 hours' notice counts as delivered.
- If the Academy or your mentor cancels a session, it will be rescheduled at no cost to you.
5. Refunds, transfers and withdrawal
- Withdraw 7 or more days before your first session: full refund, less any payment processing charge.
- Withdraw less than 7 days before your first session, or before your third session: 50% refund.
- From your third session onward: no refund.
- Instead of a refund, you may transfer your seat once to the next cohort, or to another person before your first session, by writing to the Academy.
- If the Academy cancels your programme, you will receive a full refund of the fee you paid.
- Refund requests must be made in writing by email or WhatsApp. Approved refunds are paid to the original payment method within 14 working days.
- You may move from the GH₵280 programme to the GH₵400 programme before your third session by paying the difference. The five-month schedule then applies.
6. Mentorship and outcomes
- Mentorship covers guidance, feedback and review of your marketing work. It does not include the Academy doing the work for you or managing your accounts.
- The Academy teaches methods and shares experience. Results depend on your effort, your market and your budget, so we do not guarantee specific sales, followers, income or employment.
- Nothing taught in the programme is legal, tax or financial advice.
7. Certificate
- A certificate of completion is issued to participants who attend at least 75% of sessions and complete the final project or review.
8. Conduct
- Treat facilitators, mentors and other participants with respect. Harassment, discrimination or disruptive behaviour is not accepted.
- Information shared by other participants about their businesses is confidential and must not be used or shared outside the programme.
- The Academy may remove a participant for serious or repeated misconduct, without a refund, after a warning except where the conduct is serious enough to require immediate removal.
9. Course materials and your work
- Slides, templates, recordings and other materials remain the property of Zelvoo. You may use them for your own business or job, but you may not resell, republish or share them publicly.
- Work you create during the programme belongs to you. With your permission, the Academy may feature it as an example.
10. Photos, video and recordings
- Group sessions may be photographed or recorded for teaching and for promoting the Academy. Tell a facilitator at the start of a session if you prefer not to appear, and we will respect that.
- One-on-one sessions are not recorded without your agreement.
- Please do not record sessions yourself without the facilitator's permission.
11. Your data
- We use your name, contact details and enrolment answers to run the programme, confirm payment and contact you about your sessions. We handle your data in line with the Data Protection Act, 2012 (Act 843).
- We do not sell your data. Payment details are handled by Paystack and your mobile network, not stored by the Academy.
- You can ask to see, correct or delete your data by contacting the Academy.
12. Safety and liability
- Please follow venue rules and look after your personal belongings. The Academy is not responsible for loss of or damage to personal items.
- Travel to and from the venue is at your own arrangement.
- The Academy's total liability to you in connection with the programme is limited to the fee you paid, except where the law does not allow this limit.
13. Events beyond our control
If sessions cannot run in person because of events outside the Academy's control, such as public health restrictions, unrest or severe weather, we may move sessions online or reschedule them. If neither is possible, you will receive a pro-rata refund for sessions not delivered.
14. Changes and law
- The Academy may update these terms for future cohorts. Changes will not reduce your rights for a cohort you have already paid for.
- These terms are governed by the laws of Ghana. We will always try to resolve concerns directly with you first.
15. Contact
Questions, reschedules and refund requests: WhatsApp or email .